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Woollen Wave Privacy Policy


This privacy policy will explain how Woollen Waves uses the personal data we collect from you when you use this website.

As an overview, we know your privacy is important. We only collect data that is needed to conduct our business efficiently. We use any information carefully and in accordance with current data legislation.

We do not rent, sell or exchange information with any other companies for mailing or marketing purposes, and we would never disclose your information unless we are obliged to do so by law.


What data do we collect and how?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. Please note that we do not alter our site’s data collection and use practices when we see a Do Not Track signal from your browser.

How will we use your data?

When you purchase something from our online store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. We use the information we collect to supply our services to you (for example, we need your address to be able to fulfil your order). We may also use your contact details to communicate with you if there is a problem with the order. We will only send you promotional information in emails if you have subscribed.

When you place an order through our online shop, we will maintain your order information for our records unless and until you ask us to delete this information.

How do we store your data?

Woollen Wave is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How we communicate with site visitors

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

If you have subscribed, we may contact you to send updates about Woollen Wave. If you don’t want us to process your data anymore, please contact us  

What are your data protection rights?

You have the right to request Woollen Wave for copies of your personal data; you may be charged as small fee to cover the cost of this.

You have the right to request that Woollen Wave corrects any information that you believe is inaccurate and to complete any information that you believe is incomplete.

You have the right, under certain conditions, to ask for the erasure of your data, to restrict or object to its processing and to request its transfer to another organisation. If you make a request, we have one month to respond to you; please contact us here.

What are cookies and how do we use them?

Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site.

What types of cookies do we use? Visit to find out what cookies the platform uses

How to manage your cookies

You can set your browser not to accept cookies and you can remove them from your browser. Some of our website features may not function as a result.

Privacy policies of other websites

Woollen Wave may contain links to other websites. Our privacy policy only applies to our website so, if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

How to contact us

If you would like to access, correct, amend or delete any personal information we have about you, you are invited to contact us


We do not allow persons who we know to be 13 or younger to become registered with Woollen Wave and do not therefore knowingly solicit personal information from persons aged 13 or younger.

How to contact the appropriate authorities

Should you wish to report a complaint, or if you feel that Woollen Wave has failed to address your complaint in a satisfactory manner, you can contact the Information Commissioner’s Office at or telephone 0303 123 1113

Data Controller

For the purposes of EU data protection law, I, Sue Holt, am the data controller of your personal information. If you have any questions or concerns, you may contact me

By ordering any item on the Woollen Wave website or by email you agree to the above terms and conditions.

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